Welcome to the website of the Office of the Aged Care Commissioner. On this website you will find information about what we do and how we do it.
The Aged Care Commissioner’s (the Commissioner’s) primary role is to examine complaints against the:
- Aged Care Complaints Scheme; and
- Australian Aged Care Quality Agency.
Please use the navigation or contact us for further information.
The Commissioner does not directly examine complaints about care or services provided to people receiving (Australian Government subsidised) aged care services. If you have a complaint about an Australian Government subsidised aged care service, contact the Aged Care Complaints Scheme.
If you are a non-English speaking person, we can help through the Translating and Interpreting Service on 131 450.
Updates to contact details – 25 September 2014
As of today we have a new office address, fax number and email address. Our postal address and phone number remain the same. For information on our new contact details, see our Contact Us page.
We’re moving – 24 September 2014
We will be closed from 1pm today to relocate offices. From tomorrow our new office address will be:
Level 18, 90 Collins St
Melbourne VIC 3000
Our emails and postal services will remain uninterrupted. However, if you have left as message with us, and have not heard from us within one to two business days, please contact us again, or email us.
Aged Care Commissioner 2013-2014 Annual Report tabled – 23 September 2014
The Commissioner’s Annual Report for 2013-2014 has been tabled and is now available here.
New website address – 26 August 2014
Please note our website address has changed from www.agedcarecommissioner.net.au to www.agedcarecommissioner.gov.au.