Aged Care Commissioner

Welcome to the website of the Office of the Aged Care Commissioner. On this website you will find information about what we do and how we do it.

The Aged Care Commissioner’s (the Commissioner’s) primary role is to examine complaints against the:

  1. Aged Care Complaints Scheme; and
  2. Australian Aged Care Quality Agency.

Please use the navigation or contact us for further information.

The Commissioner does not directly examine complaints about care or services provided to people receiving (Australian Government subsidised) aged care services. If you have a complaint about an Australian Government subsidised aged care service, contact the Aged Care Complaints Scheme.

If you are a non-English speaking person, we can help through the Translating and Interpreting Service on 131 450. Interpreter Symbol

Latest News

New website address – 26 August 2014

Please note our website address has changed from to

Fact sheets available in eight languages – 17 March 2014

The Office has fact sheets describing our role in Arabic, Croatian, Greek, Italian, Polish, Serbian, simplified Chinese and Vietnamese. All are available on our fact sheets page.

New Privacy Policy – 12 March 2014

The Office has developed a new Privacy Policy which provides information on how the Office handles personal information. This coincides with changes to Commonwealth privacy legislation, effective 12 March 2014.

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