Welcome to the website of the Office of the Aged Care Commissioner. On this website you will find information about what we do and how we do it.
The Aged Care Commissioner’s (the Commissioner’s) primary role is to examine complaints against the:
- Aged Care Complaints Scheme; and
- Australian Aged Care Quality Agency.
Please use the navigation or contact us for further information.
The Commissioner does not directly examine complaints about care or services provided to people receiving (Australian Government subsidised) aged care services. If you have a complaint about an Australian Government subsidised aged care service, contact the Aged Care Complaints Scheme.
If you are a non-English speaking person, we can help through the Translating and Interpreting Service on 131 450.
Office hours over Christmas period
The Office of the Aged Care Commissioner will close at 12.30pm (AEDT) Wednesday, December 24 (Christmas Eve) and will reopen at 9.00am Friday, 2 January 2015. If you have concerns about an aged care service, you may call the Department of Social Services, Aged Care Complaints Scheme, on 1800 550 552.